|Excellent Supply sells the best products in the industry for commercial carpet cleaning. In the unlikely event that any product fails to meet or exceed your expectations return it within 30 days and we will cheerfully refund 100% of your purchase price. No hassles ever! We're not satisfied till you are.|
- Please make sure that the items are returned in the original packaging and in the condition you received them.
- A full refund will be applied to the purchase price of the returned item.
- We will cover the return shipping costs for all items except machines, extractors, vacuums, pile lifters, and ramps.
- Equipment returns: Equipment needs to be re-packaged securely and shipped back to Excellent Supply. When returning equipment, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Upon inspection of the machine, approval can then be made for a refund. A credit for the purchase price will be issued. Costs for the return freight and shipping insurance are non-refundable.
- Once your return is received and inspected your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days.
- Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- We reserve the right to deny warranty claims on any item that is not returned in original condition and/or original packaging.
Please call us at 1-800-330-1888 for return instructions.
At Excellent Supply we’re proud to deliver excellent products,with a rock solid guarantee, and the best customer care in the industry.