Guarantee
YOUR TOTAL SATISFACTION IS GUARANTEED
Excellent Supply sells the best products in the industry for commercial carpet cleaning. And we back it up with a total satisfaction guarantee!
In the unlikely event that any product fails to perform as expected, you can return it within 30 days and we will cheerfully replace the item or refund your purchase price. No hassles ever! We're not satisfied until you are.
Help With Your Return
Start by contacting us. Please give us a call at 1-800-330-1888 for product assistance and return instructions. Our friendly staff is here to assist you each step of the way.
General Product Returns
Please make sure that the items are returned in the original packaging and in the condition you received them. A full refund will be applied to the purchase price of the returned item. We will even cover your return shipping costs for defective or failed items.
Equipment Returns
All equipment and ramps need to be re-packaged securely and shipped back to Excellent Supply via a freight carrier. When returning equipment, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Upon inspection of the machine, approval can then be made for a refund. Credit for the purchase price will be issued. Costs for the return freight and shipping insurance on equipment returns are non-refundable. Once your return is received and inspected your refund will be processed and credit will be applied to your credit card or original method of payment within 7 days.
Receiving Your Refund
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Exclusions
We reserve the right to deny warranty claims on any item that is not returned in original condition and/or original packaging. Customer abuse, wear or damage to an item may also void a refund.
Shop With Confidence!
At Excellent Supply we are proud to deliver excellent products, with a rock-solid guarantee, and the best customer care in the industry.
Shipping
UPS GROUND Estimated Days of Transit
SHIPPING DETAILS
SAME DAY SHIPPING
Orders placed before 3PM eastern (for in-stock items) will normally be shipped on the same business day.
FREE SHIPPING
Free ground shipping is available for qualifying items on orders over $350 within the contiguous 48 states.
DROP SHIPPING
A few items that we handle may be shipped directly from the manufacturer's location. We will forward any tracking information to you that the manufacturer provides.
FREIGHT SHIPMENTS
Orders placed before 3PM eastern (for in-stock items) will normally be shipped on the same business day.
FREE SHIPPING
Free ground shipping is available for qualifying items on orders over $350 within the contiguous 48 states.
DROP SHIPPING
A few items that we handle may be shipped directly from the manufacturer's location. We will forward any tracking information to you that the manufacturer provides.
FREIGHT SHIPMENTS
Most equipment orders, as well as larger items and pallet orders require freight shipping. Freight shipments can be shipped to your local freight terminal, or to a COMMERCIAL location that has a loading dock or a forklift. Freight companies will issue surcharges for deliveries to a non-commercial address, or for the use of a lift gate. Call us so that we can help to arrange a trouble free freight delivery 727-821-2020.
UPS GROUND Estimated Days of Transit
Transit Days Explained: A shipping day is the time a package takes in transit during one business day. For example: if your order ships on Wednesday, the transit time from Wednesday to Thursday would be considered one shipping day. If your order ships on Friday, the transit time from Friday to Monday would be considered one shipping day (UPS does not deliver on weekends or holidays, USPS sometimes delivers on Saturday).
Expedited Shipping Explained: Only expedited UPS services are guaranteed by UPS. UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air shipments can be expected to arrive in the allotted number of business days. All other shipping times are only "estimates". For example, a USPS Priority Mail 2-Day shipping option means the shipment has an "estimated" transit time of 2 business days; however that transit time is not guaranteed by USPS.
