Home > Terms and Conditions

Policies, Terms and Conditions:

 
30 DAY MONEY BACK SATISFACTION GUARANTEE  by 
Excellent Supply sells the best products in the industry for commercial carpet cleaning. In the unlikely event that any product fails to meet or exceed your expectations return it within 30 days and we will cheerfully refund 100% of your purchase price. No hassles ever! We're not satisfied till you are.

Q. How can I return a purchased item? 

A: If you're not 100% satisfied with your purchase from Excellent Supply you can return your item(s) for a refund of your purchase price within 30 days. 

  • Please make sure that the items are returned in the original packaging and in the condition you received them.
  • A full refund will be applied to the purchase price of the returned item.
  • We will cover the return shipping costs for all items except machines, extractors, vacuums, pile lifters, and ramps.
  • Once your return is received and inspected your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • We reserve the right to deny warranty claims on any item that is not returned in original condition and/or original packaging.
Please call us at 1-800-330-1888 for return instructions.

At Excellent Supply we’re proud to deliver excellent products, 
with a rock solid guarantee, and the best customer care in the industry.
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Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Excellent Supply, Inc. Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. Please acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Excellent Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Excellent Supply signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, and specials. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Returns  by 
  • Please make sure that the items are returned in the original packaging and in the condition you received them.
  • A full refund will be applied to the purchase price of the returned item.
  • We will be cover the return shipping costs for all items except machines, extractors, vacuums, pile lifters, and ramps.
  • Once your return is received and inspected your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • We reserve the right to deny warranty claims on any item that is not returned in original condition and/or original packaging.
Please call us at 1-800-330-1888 for return instructions.
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Shipping Policy  by 
Shipping Time -- Most orders received before 2:00 PM (eastern time) will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Excellent Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Excellent Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Excellent Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Excellent Supply shall immediately issue a credit to your credit card account in the amount of the incorrect price.
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We'd love to hear your thoughts on the Excellent Supply experience. Please send us your thoughts at feedback@excellent-supply.com
And share your comments about the products by clicking the button located on each product page.






FREE SHIPPING ON ORDERS OVER $350



Free Ground Shipping on orders within the contiguous 48 states for qualified items. Some machine orders are shipped by freight and are excluded from this free shipping offer. Free Shipping. Just another way you'll save at Excellent Supply.

CUSTOMER REWARDS PROGRAM
It's easy as 1, 2, 3
1. For every dollar that you spend at Excellent-Supply.com you'll earn one REWARDS POINT (excluding monthly specials, machines, and diamond abrasives).
2. Every time you reach 300 REWARDS POINTS you can buy a $10 ENCAP-CASH Gift Certificate, (using your REWARDS POINTS for the purchase).
3. Then apply your ENCAP-CASH Gift Certificate(s) toward any purchase at our online store.
It's like a Thank You Gift from our company to yours.
CLICK HERE FOR MORE DETAILS

SATISFACTION GUARANTEE
IIn the unlikely event that any product fails to meet your expectations, return it within 30 days and we will cheerfully refund your purchase price. There's never a hassle at Excellent Supply!
(Click For Details)

6 MONTHS FINANCING
No Interest.


At Excellent Supply we offer a 6 Months Interest Free credit card to our customers. There's no interest if it's paid off within 6 months, so it's a great way to extend your purchasing power. Call us at 1-800-330-1888 for details and to apply for an Excellent Supply card.