How to Choose the Correct Bonnet Size

Posted by Rick Gelinas on 5/5/2016 to Commercial Carpet Cleaning 0 Comments
Sometimes there's  confusion about which bonnet size to choose. Here's a brief overview on bonnet sizing as it relates to rotary and orbital machines. Also a breakdown of pad driver sizing as it relates to the machine size. This will help you make the right choice when you're selecting bonnets for your rotary or orbital machine.

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VARIO Maintenance Tip

Posted by Rick Gelinas on 11/22/2015 to Commercial Carpet Cleaning 0 Comments
Here is a simple maintenance step to perform with the Vario machine that will help to keep it running very smoothly. We suggest doing this on a frequent basis. It will help to keep the Vario running smooth, squeak-free, and at peak performance!

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The Role of Polymer in Encapsulation

Posted by Rick on 6/11/2014 1 Comments
I thought today we could talk a little bit about the role that encap polymers play. There seems to be some confusion within our industry about the function of polymer in an encapsulation detergent. Well if gasoline is what powers your truck’s engine, a good polymer is the fuel of a good encap detergent.

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Fixing Their Spill Stain Pain

Posted by Rick Gelinas on 5/18/2014 to Commercial Carpet Cleaning 4 Comments
In this blog entry I will demonstrate a technique that's certain to make you a ton of money! How can I make such a bold statement? Because this tip will solve the most common problem related to commercial carpet. And when you can solve this problem, you will be highly valued to all your customers. I learned a long time ago that in sales we need to find what’s broken, find where their pain is coming from; and then demonstrate how we can fix it. With commercial carpet one of the most significant points of irritation for many commercial building owners is the problem of recurring spill stains. This short article will show you how to turn the number one complaint/problem with commercial glue down carpet into gold for your company.

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Persistence Pays

Posted by Rick Gelinas on 2/12/2013 to Commercial Carpet Cleaning 2 Comments
Persistence is so very important when it comes to marketing to commercial carpet cleaning customers. If you line up a handful of choice accounts to go after in your area, and then regularly work to acquire these new clients - you'll be amazed at how easy it can be to grow your commercial carpet cleaning business.

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The Secret of The "Baker's Dozen"

Posted by Rick Gelinas on 12/19/2012 to Commercial Carpet Cleaning 1 Comments
It all comes back around. We’ve all heard that saying applied in many areas of life. But in business those words run deep. “It all comes back around.” That is why in this article I'm proposing that you consider giving your customers a “baker’s dozen” in every transaction that you make with them.

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Where did the dirt go?

Posted by Rick Gelinas on 7/20/2012 to Commercial Carpet Cleaning 4 Comments
Have you ever wondered how a carpet can looks so good right after it's been scrubbed with a good encapsulation cleaning system? After all, we all know that the dirt is still there, Right? So why does it looks so good right away? If you've ever wonder about that, this EncapBlog installment swill provide you with the answer.

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Why Releasit detergents contain Soileze

Posted by Rick on 12/27/2011 to Commercial Carpet Cleaning 3 Comments
So you may have wondered. Why do most of the Releasit detergents contain a built-in fluoro-chemical? There are actually 4 REASONS why the Soileze fluoro-chemical has been added to several of our key products such as Encap-Clean DS2, Encap-1, Encap-Punch, and Encap-Spot. Read this article to learn why Releasit detergents contain Soileze.

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NEW PRODUCT! Releasit Bio-Encap "GREEN" Encap Detergent

Posted by Rick on 2/21/2011 to Commercial Carpet Cleaning 2 Comments
ReleEncap Green Encapsulation Detergentasit Bio-Releasit BIO-ENCAP is highly effective and "green". Cleaning commercial carpet with Releasit products has always been an environmentally responsible approach to carpet care... No hazardous ingredients, minimal water consumption, no waste water produced, etc. Releasit BIO-ENCAP takes environmentally sensitive cleaning a step further. A GIANT step further! Every raw ingredient in BIO-ENCAP has been screened and evaluated to determine it's soundness for the environment, and its safety for the cleaning technician and the building occupants.

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Plans. Goals. Dreams. The fundamental elements of success.

Posted by Rick on 1/5/2011 to Commercial Carpet Cleaning 3 Comments
Plans. Goals. Dreams. What do they have in common? How do they relate to on another? And how do they relate to your success? In this EncapBlog video I discuss ideas for making sure that the plans don't fall to the wayside. Simple note taking and follow through are what's required - as well as a little bit of prioritizing and time budgeting. Beyond planning there's setting meaningful goals. I discuss the relationship between planning and attaining goals. And lastly I move to the concept of dreaming. This is not fantasizing - intentional dreaming produces tangible results and is a cornerstone of successful entrepreneurs. Together - plans, goals, and dreams can be useful to help a person achieve success in all areas of life. The video is brief, but hopefully it'll get the wheels turning for you. Wishing you success!

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ENCAP-CASH Customer Rewards Program

Posted by Rick Gelinas on 12/23/2010 to Commercial Carpet Cleaning 2 Comments

Introducing the Encap-Cash Customer Rewards program:

Each dollar that you spend online at Excellent-Supply.com receives one reward point (includes most items that are available in our online store). Once you've accumulated 300 rewards points, the points can be redeemed for a $10 Encap-Cash Gift Certificate. You can then spend your $10 Encap-Cash Gift Certificate just like real money for online purchases at the Excellent-Supply.com store. It's like a Thank You Gift from our company to yours. Read the full article for all the details about this program. And enjoy this money saving program from your friends at Excellent Supply!

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Comparing Encapsulation with Hot Water Extraction

Posted by Rick Gelinas on 12/15/2010 to Commercial Carpet Cleaning 16 Comments
The question has been asked many times: What are the benefits and drawbacks to the Encapsulation and Hot Water Extraction cleaning methods? Hot water extraction is an awesome process for residential carpet cleaning. And encapsulation has proven to be an excellent way to to take good care of commercial carpeting.

This EncapBlog article compares the two methods as each method relates to commercial carpet maintenance. It weighs in on the strengths of both methods. There's no "one size fits all" approach. Both methods have pros and cons. Consider the full article to view the table comparing these two popular methods.

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Why do Carpet Cleaners insist on selling "Method"?

Posted by Administrator on 9/8/2010 to Commercial Carpet Cleaning 3 Comments
A common mistake is to sell "METHOD" when we attempt to sell a new cleaning account our services. In this EncapBlog video I'll share with you why it's just plain dumb to get hung up in the loop of selling "method". When it comes to commercial carpet cleaning marketing, your customer is primarily interested in results. They want CLEAN CARPET, that's all. This EncapBlog video discusses the way to address questions that come up regarding method and how to increase your sales using a slightly varied approach. I hope this is helpful to you, and if I can help you in any way give me a shout at www.Excellent-Supply.com 1-800-330-1888.

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Improving Your "Bedside Manner"

Posted by Administrator on 8/5/2010 to Commercial Carpet Cleaning 0 Comments
This EncapBlog video talks about the benefits that come to your sales process when you perform a Carpet Inspection during the sales interview with your prospect. Just like a good doctor asks plenty of questions before prescribing a treatment, professional carpet cleaners can also benefit from asking the right questions too. Using good questions opens up a dialogue with the prospect and helps you to convey the fact that you're a "professional" who is prepared to solve their problems for them. The Carpet Inspection is the key to opening this dialogue. Take a look at the video - I hope you like it.

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The importance of maintaining confidence when you speak with prospective clients

Posted by Administrator on 6/30/2010 to Commercial Carpet Cleaning 1 Comments
In this EncapBlog video I discuss the importance of maintaining confidence when you're selling. I'm not talking about becoming a cocky salesmen wearing a plaid sports-coat. I'll talk about how to deal with rejection: Let's face it, not everyone is going to buy. And it's easy to send your confidence into a tailspin when you meet rejection in selling. But it is really important to maintain a grip on your confidence. I will share with you a few tricks I've learned that help me when I'm out speaking with prospective clients. I hope it will be helpful to you!


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How To Price Commercial Carpet Cleaning Jobs

Posted by Administrator on 6/17/2010 to Commercial Carpet Cleaning 7 Comments
A very common question that we get at Excellent Supply is "how do you price commercial jobs"? Well there is no hard and fast rule on pricing. In my years of cleaning commercial carpet, I've found that using a sliding scale approach to pricing seems to work best. This installment of the EncapBlog gives a quick overview of the approach that we have taken in our commercial carpet cleaning business. I'll present you with you some things to look for and I'll help you understand how to adjust your rates according to these factors. Hopefully this information will be helpful to you.

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Know when to fold 'em
(aka dealing with "crazy" customers)

Posted by Administrator on 6/2/2010 to Commercial Carpet Cleaning 1 Comments
This week I was talking with one of our customers. He was knee deep in a problem situation with one of his customers. He had failed to fully satisfy his customer. And now nothing he could do was going to make her happy. It was a losing venture at this point. Perhaps you've been in a situation like that at some point in your business. This EncapBlog video addresses how you can possibly avoid crazy situations like this. Avoiding the confrontational butt-heads and focusing on your bread & butter clients makes good sense. I hope you enjoy it.

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Getting Past The Gatekeeper

Posted by Administrator on 5/20/2010 to Commercial Carpet Cleaning 0 Comments
In this installment of the EncapBlog video we discuss HOW TO GET PAST THE GATEKEEPER. This is probably one of the biggest challenges for most of us to handle. The Gatekeeper is the person in the business whose purpose in life is to run interference and keep you from getting through to the person you need to speak with.

So how do we get past the Gatekeeper? How do we first of all find out whop the right person in the organization is? How we get the chance to speak with the Prospect (who in fact is GOLD to our companies growth). Well I've learned a trick that works most of the time. And in this short clip I will let you know how it works. I hope this information will help you get in front of the decision makers who can help you grow your commercial business.

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Dress For Success

Posted by Administrator on 5/5/2010 to Commercial Carpet Cleaning 2 Comments
This EncapBlog video deals with making the right impression when you encounter your prospective client. First impressions are critical when it comes to selling commercial carpet cleaning. This video discusses the importance presenting a professional image to your prospect. We're in the business of selling CLEAN - so our appearance and the way we present ourselves should match. In this video I'll share a few techniques that have helped me to fine tune my commercial carpet cleaning sales approach.


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